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Support Services

If you or a young person need someone to talk to, you can phone any one of these helplines for some extra support. You can visit their websites for more information.

  • Youthline
    0800 37 66 33
    free text 234
    Offers a free confidential counselling service for young people and their parents, family and friends over the phone, via text or email.
  • Whatsup
    0800 942 87 87  
    Counselling helpline for children and young people; 1 pm to 11 pm every day.
  • Kidsline
    0800 54 37 54 
    Phone counselling service for all kids up to 14 years of age; 4pm - 6pm weekdays.
  • Lifeline Aotearoa
    0800 543 354 
    Lifeline is a telephone counselling service that provides 24 hours a day, 7 days a week counselling and support.
  • Suicide Prevention Helpline
    0508 828 865 (0508 TAU TOKO) 
    For those considering suicide, or who are affected by suicide.
  • Skylight
    0800 299 100 (week days)  
    For information and support on getting through change, loss, trauma or grief.
  • Depression helpline
    0800 111 757 
    Talk to a trained counsellor who can discuss your situation and find you the right support. Available 24 hours a day, 7 days a week.
  • OUTLine NZ
    0800 688 5463 
    Provides confidential telephone support for issues related to sexuality or gender identity.
  • Samaritans
    0800 726 666 (for callers from the Lower North Island, Christchurch and West Coast) or  (04) 473 9739 (for callers from all other regions)
    Samaritans offer non-judgemental, confidential support to anyone in emotional distress and are available 24 hours a day.
  • Warmlines for consumers of mental health services: 
    Canterbury and West Coast 0800 899 276 (7pm-1am seven nights); 
    Wellington 0800 200 207 (7pm-1am seven nights), and 
    Auckland 0508 927 654 or 0508 WARMLINE (8pm - midnight).
  • The Lowdown  
    free text 5626
    A website to help young New Zealanders understand depression and anxiety from their own perspective.
    An online e-therapy tool provided by the University of Auckland. SPARX helps young people learn skills to deal with feeling down, depressed or stressed. 
  • Youth Mental Health Project Resources
    A set of resources compiled by the Ministry of Health about youth mental health in NZ, including a brand-new resource titled Guidelines for supporting young people with stress, anxiety and/or depression.
  • Guidelines for Supporting Young People with Stress, Anxiety and/or Depression
    Developed under the Prime Minister’s Youth Mental Health Project, this online resource aims to help anyone who a young person confides in about supporting their wellbeing, including support for mild to moderate mental health issues such as stress, anxiety and mild depression. 
  • Supporting Families in Mental Illness
    Supporting Families NZ has a network of branches throughout the country that provide information, education, support and training to the families and whānau of people experiencing mental illness.

Other services that can help you find the right support

For information and advice on a specific topic, have a look at the resources and links under the relevant page in the Common Issues section. Alternatively, one of these services can help you find the right information:

  • The Family Services Directory
    0800 211 211
    The Family Services Directory is a searchable online database. It lists information about family support organisations and the services/programmes they offer to support New Zealand families. The purpose of the Family Services Directory is to connect people with organisations who can help them to cope with common issues and problems.
  • Healthline
    0800 611 116
    Healthline is staffed by experienced registered nurses who can provide you with health information and advice on care. Healthline provides assessment and triage of callers with symptoms, general health advice and information for callers without symptoms, and information on health services throughout New Zealand.
  • Mental Health Foundation
    The Mental Health Foundation provides information on a wide range of mental health topics and services, including information on how to find a counsellor. 
  • Citizen’s Advice Bureau (CAB)
    0800 367 222
    for local support and community information
  • CAB Language Link
    0800 78 88 77  Mon - Fri 9am-4pm  
    for confidential support and help in more than 20 different languages.

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