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Getting Help

If this is an emergency and you feel you or someone else is at risk of harm:

  • If they are an immediate physical danger to themselves or others, call 111
  • or go to your nearest hospital emergency department 
  • or phone your local DHB Mental Health Crisis Team (CATT team). Find their numbers here or contact Healthline 0800 611 116

If you think someone is at risk of suicide:

  • If you are worried that someone is suicidal, ask them. Asking will not put the thought in their head, it could save their life
  • Ask them directly about their thoughts of suicide and what they are planning. If they have a specific plan, they need help right away
  • Ask them if they would like to talk about what’s going on for them and be patient
  • Remember that they might not want to open up straight away, but letting them know you are there for them is a big help
  • Listen and don’t judge. Take them seriously
  • Don't leave them alone – make sure someone stays with them until they get help
  • Support them to access professional help, like a doctor or counsellor. Go with them if possible

If you need to talk to someone other than emergency services, try these helplines:

Or, take a look at our Support Services page for more info on where you can go for support.

Looking for more information? Request a support pack of information to be sent to you.

  • Youthline - 0800 376 633 free text 234 or email talk@youthline.co.nz
  • Free call or text 1737 any time for support from a trained counsellor.
  • What’s up? - 0800 942 8787 (counselling helpline for children and young people; 1 pm to 11 pm)   
  • Lifeline - 0800 543 354 or (09) 522 2999 in Auckland
  • OUTLine NZ - 0800 688 5463 (OUTLINE) (provides confidential telephone support for sexuality or gender identity issues).
  • SPARX - an online e-therapy tool provided by the University of Auckland that teaches skills to deal with feeling down, depressed or stressed. 

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